Terms & Conditions
Søndre Ryevej 4
4060 Kirke Såby
Pricing and payment
At www.lyngbyshop.com you can pay with VISA, Mastercard, American Express and Apple Pay.
All prices are listed in Danish crowns (DKK) including Danish VAT/ sales tax.
We deliver to most of the countries within Europe.
All parcels to Denmark are shipped with Postnord with direct delivery, and parcels outside Denmark are shipped with DPD.
The prices for delivery are as follows:
Denmark, Sweden, Germany, Holland
Finland, France, Ireland, Italy, Luxembourg,
Poland, Austria, Spain, Czech republic and UK
Portugal, Estonia, Latvia, Lithuania,
Monaco, Romania, Hungary, Slovenia,
Slovakia, Malta, Cyprus and Bulgaria
|Iceland and Greece||1.000 DKK|
|Denmark and Sweden||1-2 working days|
|Norway (customs process)||8-16 working days|
|All other countrys||3-6 working days|
If we receive your order before 1 PM (UTC+1) we can pack and send your order on the same day.
Buying your Christmas presents at www.lyngbyshop.com
Make sure you order your Christmas presents before 1 PM (UTC+1) on the 19th of December 2017, if you want them to arrive before the 24th of December. For parcels shipping outside Denmark and Sweden, you must place you order before 1 PM (UTC+1) on the 15th of December.
All purchases made at Lyngby Shop in the period from 1st - 19th of December 2017 can be returned until the 3rd of January 2018.
Right of withdrawal
You are entitled to withdraw from your purchase within 14 days of receiving your order.
Your right of withdrawal ends after 14 days after:
- You have received your order
- When you physically receive the last parcel of several as part of one single order that are being delivered separately
- When you physically receive the last part of your order, as part of an agreement to deliver a product in parts.
To make use of your right of withdrawal you need to contact us within 14 days and tell us clearly that you wish to use your right of withdrawal. You can do this by sending an e-mail to firstname.lastname@example.org. When you return a product, remember to fill out and include our return form, which you can download here (PDF).
You cannot exercise your right of withdrawal by simply refusing receipt of the product or by failing to collect the product from the carrier.
You can return your order to us within 14 days of receipt without unnecessary delay, after informing us of your decision. When you return your order, you are responsible for the direct costs that comes with returning the order.
When returning the order, it is your responsibility to ensure that the product is packed securely.
You carry the responsibility for the products from the point of receipt.
Download and fill out this return form and include it in the package, when you return a product.
The condition of the products when you are returning them
You are liable for any damage or loss of quality of the products, due to inappropriate handling, except what is necessary to determine what kind of product it is, its abilities or how to use it. In other words, you are allowed to handle the product in the same way and to the same extend as you would in a physical store.
If the product has been used beyond the above mentioned extend, we will consider the product as used and if you choose to exercise your right of withdrawal, we will only return part or none of the original cost, depending on the extent of usage and resellability.
To receive the full amount when returned, make sure not to use the product beyond the usage level you would be able to in at physical store. You may try the products, not take it into actual use.
The order is returned in original packaging with no signs of damage: 100 % of the cost is returned.
The order is returned with signs of usage or without the original packaging: about 75 % of the cost is returned.
State of the product
The product is returned unused and with no signs of damage: 100 % of the cost is returned.
The product is returned in a used state: 50 % of the cost is returned.
The product is damaged which among other things includes chipping: 0 % of the cost is returned.
Reimbursement of your order
If you choose to exercise your right of withdrawal we will repay you the full amount you paid. In case of depreciation that you are responsible for the corresponding amount will be subtracted the amount of your purchase.
If you choose to exercise your right of withdrawal we will refund any payment we have received from you including delivery charges (not including delivery handled by a different carrier service at your specific request that is not the standard carrier service we offer), without unnecessary delay and at the latest 14 days from the date we received your request to exercise your right of withdrawal. We will use the same payment method that was used as payment method for the order unless you clearly have agreed to a different method.
We have the right to withhold your repayment until we have received the returned products, unless you have shown us documentation that you have returned the products.
If you choose to exercise your right of withdrawal, we ask you to return your products to the following address:
Søndre Ryevej 4
4060 Kirke Såby
Do I need to include something when I return products?
We ask you to include a copy of your order confirmation. The process will be speedier if you also choose to fill out and include our return form. You can download the return form here.
Important! The right of withdrawal cannot be exercised by personally handing in the product to the return address or to our distributors.
Notification of defects
The Danish Sale of Goods Act (Købeloven) is applicable on purchases made on www.lyngbyshop.com.
All product is subject to the Danish Sale of Goods Act (købeloven), giving you 24 months to complain about a product. This means that you can get a product repaired, exchanged for at similar product, get a refund or part of the purchase price returned, depending on the situation at hand.
However, if the errors or defects are due to your negligence, abuse or other incorrect use, your right to complain will lapse.
How fast do I need to notify you about a defect?
You have to notify us about any defects within “reasonable time” after you noticed the defect. If you notify us about any defect within the first two months of noticing the defect it will always be seen as within reasonable time.
We will refund the (reasonable) cost for the return of the defect product.
Please send the defect product to the following address:
Søndre Ryevej 4
4060 Kirke Såby
When you send the defect product to us, please send an e-mail to email@example.com with the following information:
- Order number
- Product number of the defect product
- A detailed description of the defect
Please note that we do not receive product returns that have been personally handed in at the return address or to our distributors.
Remember to make sure that the products have been packed in a secure way and to get a receipt from your post office so we can refund the shipping cost to you.
To form a contract with us you need to provide us with the following data:
- Phone number
- E-mail address
We collect, process and store personal data in compliance with the Danish Act on Processing of Personal Data (persondataloven).
The data you provide is solely needed to deliver your order. The data is stored for up to five years by Lyngby A/S and will be deleted afterwards.
The data we collect through our website will only be collected with your explicit consent. We make sure that you are fully aware of what information you are providing us with and why we need that information.
The CEO of Lyngby A/S is the only one who has access to the personal information you provide.
We do not keep store encrypted data. We do not transmit encrypted data.
When you provide your credit card information in the payment process at Lyngby Shop, the information will be transmitted on a secure and encrypted TSL connection (Transport Security Layer). This encrypted connection ensures that only your bank and Stripe have access to this information.
At Lyngby Shop we guarantee that the information entered by you will not be disclosed to any unauthorized third parties.
As a registered customer at Lyngby A/S you have the right to object to this registration. You also have the right to know what information has been registered about you. These rights are given to you with the Danish Act on Processing of Personal Data (persondataloven) and can be exercised by contacting Lyngby A/S on firstname.lastname@example.org.
If you wish to hand in a complaint about your purchase, we ask you to send an e-mail to email@example.com. If we are not able to find a solution, you can contact the relevant administration responsible for that area, as long as the conditions for this action are met.
A complaint about a product or service purchased from us may be submitted to the Competition and Consumer Authority's Center for Complaint Resolution, Carl Jacobsen Vej 35, 2500 Valby, Denmark. You can complain to the Center for Complaint Resolution from www.forbrug.dk.
European Commission's online complaint portal can also be used when filling out a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints lodged here - http://ec.europa.eu/odr. When submitten a complaint, enter our e-mail address firstname.lastname@example.org.